PLATINUM - Rapid response for unscheduled support, spares stock on site, unlimited trainings and maintenance.
Discounted rates Most comprehensive package for minimal downtime Guaranteed support at or near the factory Rapid response for unscheduled support Unlimited maintenance and trainings Spares and consumables on-site
GOLD - Proactive support including scheduled preventive maintenance, trainings and spares.
Discounted rates Proactive support package Prepaid block of labor and travel hours Hours can be used for remote and on-site support Periodic scheduled preventive maintenance and trainings Guaranteed availability of critical spares and consumables
SILVER - Prepaid block of hours, fast support for minimal downtime.
Covers remote (phone, e-mail) and on-site support Prepaid block of labor and travel hours Fast support when you need it Hours can be used for remote and on-site support Spare parts lead time based on availability
BRONZE - Upon request.
Covers remote (phone, e-mail) and on-site support Labor hours, travel hours, travel expenses billed using Milara’s published support rates Service PO required before providing support Response time based on availability Spare parts lead time based on availability