Service Levels

Discounted rates

Most comprehensive package for minimal downtime

Guaranteed support at or near the factory

Rapid response for unscheduled support

Unlimited maintenance and trainings

Spares and consumables on-site

Discounted rates

Proactive support package

Prepaid block of labor and travel hours

Hours can be used for remote and on-site support

Periodic scheduled preventive maintenance and trainings

Guaranteed availability of critical spares and consumables

Covers remote (phone, e-mail) and on-site support

Prepaid block of labor and travel hours

Fast support when you need it

Hours can be used for remote and on-site support

Spare parts lead time based on availability

Covers remote (phone, e-mail) and on-site support

Labor hours, travel hours, travel expenses billed using Milara’s published support rates

Service PO required before providing support

Response time based on availability

Spare parts lead time based on availability
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